Select Page

About us

Enterprise Credit Union is a financial co-operative that exist for the benefits of its members. ECU is open to those who live and/or work in the Knowsley, Liverpool and St Helens Boroughs of Merseyside. The Credit Union is owned and controlled by its members. Its mission is to promote social equity through the promotion of quality financial services to its field of membership.

Governance

Enterprise Credit Union is governed by a volunteer Board of Directors, who are elected by the membership at its AGM.

Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA)

Enterprise Credit Union, in common with all UK Credit Unions, is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Our Firm Reference Number (FRN) is 213291.

Auditors

We use professionally qualified external Auditors who work in conjunction with our internal auditor and finance officer to carry out an annual audit.

Our values

Enterprise CU is firmly rooted in the heart of the community and its values are core to all of its working practices.

Enterprise CU is committed to providing quality and inclusive financial products to the community it serves. It strives to provide our members with an excellent, fair and transparent service in a friendly and professional manner.

Enterprise has been in business for over 30 years and is now one of the largest and most successful community credit unions in England.

For People, Not for profit

Enterprise Credit Union is a not for profit organisation. Surplus generated is returned to its members by way of a dividend or to improve or provide additional services required by the members.

Privacy Notice

We need to ask for and process information about you in order to manage your accounts and provide the services that we offer. These details will be held securely in line with all data protection regulation, used only for the running of your accounts and we will never sell it on to third parties. There are occasions where we will share it with our service suppliers, for example with Credit Reference Agencies for loans. More detail on this, how we manage your data and about your rights under the data protection regulation can be found in our Privacy Notice.

Complaints

Enterprise Credit Union is committed to providing an excellent member service. We endeavour to get most things right first time but occasionally we may get things wrong and for that we apologise. We will make every effort to provide a resolution that is acceptable to both parties, is fair and ensures that our members are not inconvenienced.   

If you have a complaint or a problem with any aspect of our services, please let us know and we’ll try to put it right, our aim is always to find a resolution to your complaint.

Enterprise Credit Union is a member of the Financial Ombudsman Scheme. If you’re not satisfied with our response you can contact the Financial Ombudsman. This is a free service where an independent review of your complaint will be made, but as we are committed to resolving your complaints quickly and simply, we hope that you never need to use this service.
Contacting us.
To talk to someone about solving a problem or complaint that you may have, simply contact us:
Email: contact@enterprisecreditunion.org
Call us on: 01514820177

Write to us:
Enterprise Credit Union
Complaints
Hall Lane
Huyton
Liverpool
L36 6AX

Contacting the Financial Ombudsman
If you’re unhappy with how we have resolved your compliant, you can contact the Financial Ombudsman.
Write to:   
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Call:
0300 123 9 123
0800 0 234 567
switchboard 020 7964 1000
from outside the UK +44 20 7964 1000
Email: complaint.info@financial-ombudsman.org.uk
For more information visit Financial Ombudsman Service website.